ASB announces changes

Posted at 12:43pm Tuesday 14 Jul, 2020

The ASB bank put Coast customers out of their misery this month, announcing the future of the Silverdale and Whangaparaoa branches that have remained closed since lockdown.

The bank put the temporary closures down to issues around Covid-19, including the need to re-allocate staff to assist thousands of customers with Covid relief support packages.

Orewa has been the only ASB branch open. However, the bank has announced that its Silverdale branch will reopen to full days (Monday to Friday, 10am to 4.30pm) on August 3.

The news is not as good for Whangaparaoa branch customers. From August 3, it will open Monday, Tuesday and Friday, from 9am to 4.30pm. The first hour will give priority to customers aged 65 years and over. The bank says no jobs will be lost as a result of the changes.

The priority phone line 0800 272 119, established during the Covid-19 lockdown for customers 65 years and over, as well as those who need extra help, remains.

Also, in partnership with Age Concern NZ, the bank will deliver Better Banking workshops not only for older customers but also for those looking into using mobile and online services for the first time.


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